Account & data deletion

Email info@umatihealthstore.com from the address registered to the account, or — for a Umati POS cashier account — from any address, with your cashier name and the name of the shop.

Please include:

• The subject line Account deletion request.
• The account type: online store customer, or Umati POS cashier.
• The name and email address (or cashier name) on the account.

We acknowledge requests within 7 days and complete them within 30 days, as the Kenya Data Protection Act, 2019 requires. We will email you when it is done. There is no charge.

Cashiers can also ask any store administrator to delete their account directly from the admin dashboard — that takes effect immediately and signs the account out of the app.

Kenyan tax law requires businesses to keep the records supporting their returns for at least five years. So after a deletion request we retain:

• The financial record of each completed sale or order — items, quantities, prices, payment method, and date — for five years from the date of the transaction.
• Stock movement records tied to those transactions.

These retained records are stripped of the personal details that identify you. A past sale keeps its line items and total; it no longer keeps your name, phone number, or address. Once the retention period expires, they are deleted too.

Uninstalling Umati POS from your Android device removes the cached product catalogue and the saved session from that device. Uninstalling does not delete your cashier account on our server — email us as described above for that. If you have sales queued offline, connect to the internet and let them upload before uninstalling, or they will be lost.

If a request is refused or you are unhappy with how it was handled, you can escalate to us at info@umatihealthstore.com, or lodge a complaint with the Office of the Data Protection Commissioner of Kenya.